This is to inform that this consultation with medical practitioners are performed at free of cost in view of patients benefit at current circumstances in order to avoid unwarranted non-emergency consultations at hospitals. The Users expressly understand, acknowledge and agree to the following set forth herein below:

Terms & Conditions

1. In case any prescription is being provided to User by the Practitioner, the same is being provided basis the online consultation, however it may vary when examined in person, hence, in no event shall the prescription provided by Practitioners be relied upon as a final and conclusive solution.
2. The Users agree to use the advice from Practitioner with regards to :
   • an ongoing treatment with their medical practitioner;
   • a condition which does not require emergency treatment, physical examination or medical attention;
   • medical history including previous drug allergies, available as records with them for reference;
   • record of physical examination and report thereof with them, generated through their local medical practitioner;
   • consultation with their medical practitioner before abandoning or modifying their ongoing treatment.
3. The User agrees that by using Consult, the Practitioners on Consult will not be conducting physical examination of the Users, hence, they may not have or be able to derive important information that is usually obtained through a physical examination. User acknowledges and agrees that the User is aware of this limitation and agrees to assume the complete risk of this limitation.
4. User agrees to seek in person evaluation and medical care in case of emergency and medical conditions which warrants such intervention as/if advised by the practitioner.
5. User agrees to furnish the details in relation to his/her medical condition of patient including drug allergies, past medical/ surgical history, regular medications including allopathy and other forms of medicine and bears whole responsibility of the information provided during the consult.
6. If Practitioner responds to the Users query, the system could trigger communications to the User, in the form of notification/text/email/others. The User further understands that practitioner may send such communications like text messages/email/calls before and/or after Practitioners consultation (physical or online) to Users mobile number, based on the Practitioners settings
7. Any conversations that the Users have had with the Practitioner will be subject to doctor patient confidentiality and treated as such as per the applicable laws.
8. The User hereby agrees to and grants consent to the medical team with the right to audit his/her consultations on the Consult platform for the purpose of improving treatment quality and other related processes.
9. User shall refrain from raising any personal queries or advice on the Consult platform which are not related to a specific disease / medicine. Users shall not use abusive language on the Consult platform. In the event of an abuse from the User the Practitioner, reserves the right to block such Users from the Consult platform
10. Users may share images or videos of the affected areas of their body parts with the Practitioner only if it is absolutely necessary for diagnosing his/her condition and if he/she is personally consent for sharing such images or videos.

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